1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched. Once an order has been shipped, it cannot normally be cancelled through the website.

2. How to Cancel an Order

• Contact our Customer Support as soon as possible.
• Provide your Order Number and registered Mobile Number or Email Address.
• If the order has not been dispatched, we will process the cancellation request.

3. Cancellation by Har Pal Shopping

We reserve the right to cancel an order under the following circumstances:

• Product is out of stock.
• Incorrect pricing or product information.
• Payment verification failure.
• Suspected fraudulent activity.
• Delivery location is not serviceable.

4. Refund After Cancellation

• For prepaid orders, the refund will be initiated after the cancellation is confirmed.
• Refunds are usually processed within 5–7 business days.
• The amount will be credited through the original payment method, where applicable.
• Actual credit time depends on the bank or payment provider.

5. Orders Already Shipped

Orders that have already been shipped cannot normally be cancelled. If eligible, customers may request a return after delivery according to our Return & Refund Policy.

6. Cash on Delivery (COD) Orders

Repeated cancellation or refusal of Cash on Delivery orders without a valid reason may result in restrictions on future COD orders.

7. Modification of Orders

Requests to change the delivery address, product or quantity can only be considered before the order is dispatched. Once shipped, modifications may not be possible.

8. Important Notice