1. Return Eligibility

We want you to have a great shopping experience. If you receive a damaged, defective, incorrect or incomplete product, you may request a return or replacement within 7 days of delivery.

2. Return Conditions

• Product must be unused and in original condition.
• Original packaging, accessories and invoice must be available.
• Serial number and warranty sticker should be intact.
• The return request must be raised within the eligible period.

3. Non-Returnable Items

• Products damaged due to misuse.
• Products without original packaging.
• Items damaged after delivery by the customer.
• Products marked as Non-Returnable on the product page.
• Personal care or hygiene products once opened.

4. Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact our support team within 48 hours of delivery with:

• Order Number
• Product Images
• Unboxing Video (Recommended)
• Description of the issue

5. Refund Process

• Refunds are initiated after successful inspection.
• Refunds are processed through the original payment method.
• Refund processing usually takes 5–7 business days.
• Bank processing time may vary.

6. Replacement Policy

If a replacement is available in stock, we may replace the product instead of issuing a refund.

7. Cancellation Policy

• Orders can be cancelled before dispatch.
• Orders already shipped cannot normally be cancelled.
• Refunds for prepaid cancelled orders will be processed within applicable timelines.

8. Return Shipping

Depending on the product and location, return pickup may be arranged by Har Pal Shopping. In some cases, customers may be requested to self-ship the product to our return address.

9. Important Note